Wow, I'm so impressed with the customer service I received from Starbucks! I just called them to report that the lid to my Barista coffee carafe had broken. They are shipping me a new one, no questions asked, for free. I'm not just impressed about getting the part I need, the woman who helped me knew exactly what I was calling about and related to the inconvenience of not having a coffee maker up & running in our household. The part will be here in a week and our brewer will be good to go. In this day & age of poor customer service everywhere, I have to give Starbucks a gold star for their excellent service...they really did an outstanding job!
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